"Agreement" – Agreement on the use of the PPC Bee Application and for the provision of related services of customer support for Internet applications entered into by and between the Provider and the Customer, governing the provision of the PPC Bee Application designed for creation and administration of PPC campaigns and Additional Features, available at http://app.ppcbee.com, concluded pursuant to Article III hereof. These GTCs and Price Lists form an integral part of this Agreement.
"PPC Bee Application” – an application designed for administration of PPC campaigns in PPC advertising systems operated by third parties, such as Google Ads, Seznam Sklik, and Microsoft Advertising, which the Customer administers through the Provider’s administration interface. The PPC Bee Application is a work as defined in Act No. 121/2000 Coll., the Copyright Act. The PPC Bee Application as well as its individual modules, databases contained therein, and graphic elements that are part of the software are protected by copyright as a computer program with the exception of its parts which are governed by commercial, free and/or open-source third-party licenses /hereinafter referred to as “third-party licenses”; See Third party component declaration/. The Provider (PPC Bee s.r.o.) is the executor of all proprietary copyrights to the PPC Bee Application as a whole and including any and all modules created on its basis with the exception of its part governed by third-party licenses.
“PPC systems” – pay-per-click systems; advertising systems allowing advertisers to place their advertisements on the Internet, whereas each placement is paid only when a user clicks on the advertiser’s advertisement.
“Additional Features” – a term covering additional PPC Bee Application functions that are not a part of the basic PPC Bee Application functionality and are offered to the Customers separately.
“Image Editor” – an additional PPC Bee Application feature that allows the Customer to edit any images they upload. Use of the Image Editor is subject to special fees as per the Price List applicable and effective for the selected Organization (and Sub-organization).
“Facebook Campaigns” – an additional PPC Bee Application feature that allows the Customer to create advertising campaigns for the Facebook platform. Use of Facebook Campaigns is subject to special fees as per the Price List applicable and effective for the selected Organization (and Sub-organization).
“Feed Scraper” – an additional PPC Bee Application feature that allows the Customer to create a new data source from a website sitemap URL or enrich an existing data source with data from the website. Use of Feed Scraper is subject to special fees as per the Price List applicable and effective for the selected Organization (and Sub-organization).
“Feed export” – an additional PPC Bee Application feature that allows the Customer to transform the input data source according to the requirements of the target advertising platform (eg. advertising systems, product comparators, ..). Use of Feed Export is subject to special fees as per the Price List applicable and effective for the selected Organization (and Sub-organization).
“Organization” – Within the user account, the Customer is entitled to create individual Organizations (as well as Sub-organizations under individual organizations), under which they can independently manage PPC systems and Additional Features. Based on the Customer’s request, Sub-organizations and Organizations can be consolidated
“Price Lists” - Price Lists of individual services published by the Provider on website https://www.ppcbee.com/pricing/pricing_to_15_5_2022.pdf /“Old Price List”/ and on website https://www.ppcbee.com/en/pricing /“New Price List”/. The Price Lists forms an integral part of the Agreement. The Old Price List is applicable and effective for all services used for Organizations (and Sub-organizations) created no later than on 2022/05/15 (date); The new Price List is then applicable and effective for all services used for Organizations (and Sub-organizations) created from 2022/05/16 (date) on. The Price for the services provided to the Customer under the Agreement and the method of its calculation according to each of the Price Lists is individual for each created Organization and Sub-organization and is governed by the conditions of Article VI. hereof.
We offer three categories of support for the Customer to choose; the individual categories of support are outlined in the following overview:
Up to 25 000 products | Up to 1 000 000 products | Over 1 000 000 products | |
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DIY | available | XXX | XXX |
BASIC | available | available | XXX |
ENTERPRISE | XXX | available | available |
DIY | Basic | Enterprise | ||
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Communication channels | form, e-mail, chat | form, e-mail, chat, Account manager | form, e-mail, chat, Account manager, phone | |
Response time | within 3 hours during business hours (9 a.m. – 5 p.m. CET) | within 3 hours – submitting the support ticket via the form and making a phone call are required | ||
Request resolution time | Low | not defined | not defined | not defined |
Normal | 6 days | 72 hours | ||
High | 3 days | 36 hours | ||
Urgent | 1 day | 12 hours |