Company ID No. 04038002, with its registered office at Křížová 2598/4, 150 00 Prague 5,
incorporated in the Companies Register of the Metropolitan Court in Prague under Section C, File No. 241330
"Agreement" – a regular license agreement to use the PPC Bee Application connected with an agreement for the provision of related services of customer support for Internet applications entered into by and between the Provider and the Customer, governing the provision of the PPC Bee Application designed for creation and administration of PPC campaigns and Additional Features, available at http://app.ppcbee.com, concluded pursuant to Article III hereof.
"PPC Bee Application” – an application designed for administration of PPC campaigns in PPC advertising systems operated by third parties, such as Google Ads, Seznam Sklik, and Microsoft Advertising, which the Customer administers through the Provider’s administration interface. The PPC Bee Application is a work as defined in Act No. 121/2000 Coll., the Copyright Act. The PPC Bee Application as well as its individual modules, databases contained therein, and graphic elements that are part of the software are protected by copyright as a computer program. The Provider (PPC Bee s.r.o.) is the executor of all proprietary copyrights to the PPC Bee Application and the licensor, including in relation to any and all modules created on its basis.
“PPC systems” – pay-per-click systems; advertising systems allowing advertisers to place their advertisements on the Internet, whereas each placement is paid only when a user clicks on the advertiser’s advertisement.
“Additional Features” – a term covering additional PPC Bee Application functions that are not a part of the basic PPC Bee Application license and are offered to the Customers separately.
“Image Editor” – an additional PPC Bee Application feature that allows the Customer to edit any images they upload. Use of the Image Editor is subject to special fees as per the Price List.
“Facebook Campaigns” – an additional PPC Bee Application feature that allows the Customer to create advertising campaigns for the Facebook platform. Use of Facebook Campaigns is subject to special fees as per the Price List.
“Feed Scraper” – an additional PPC Bee Application feature that allows the Customer to create a new data source from a website sitemap URL or enrich an existing data source with data from the website. Use of Feed Scraperu is subject to special fees as per the Price List.
“Feed export” – an additional PPC Bee Application feature that allows the Customer to transform the input data source according to the requirements of the target advertising platform (eg. advertising systems, product comparators, ..). Use of Feed Export is subject to special fees as per the Price List.
We offer three categories of support for the Customer to choose; the individual categories of support are outlined in the following overview:
|Up to 25 000 products||Up to 1 000 000 products||Over 1 000 000 products|
|Communication channels||form, e-mail, chat||form, e-mail, chat, Account manager||form, e-mail, chat, Account manager, phone|
|Response time||within 3 hours during business hours (9 a.m. – 5 p.m. CET)||within 3 hours – submitting the support ticket via the form and making a phone call are required|
|Request resolution time||Low||not defined||not defined||not defined|
|Normal||6 days||72 hours|
|High||3 days||36 hours|
|Urgent||1 day||12 hours|