Company ID No. 04038002, with its registered office at Křížová 2598/4, Prague 5, Postal Code 150 00,
incorporated in the Commercial Register of the Municipal Court in Prague under Section C, Insert No. 241330
"Agreement" – licence agreement for the use of the PPC Bee Application connected with an agreement for the provision of related services of customer support for Internet applications entered into by and between the Provider and the Client, governing the provision of the PPC Bee Application designed for creation and administration of PPC campaigns and available at http://app.ppcbee.com, concluded pursuant to Article III hereof.
"PPC Bee Application” – application designed for administration of PPC campaigns in PPC advertising systems operated by other parties, such as Google AdWords, Seznam Sklik and Bing, which the Client administers through the Provider’s administration interface. The PPC Bee Application is a work as defined in Act No. 121/2000 Coll., the Copyright Act. The PPC Bee Application as well as its individual modules, databases contained therein and graphic elements that are part of the software are protected by copyright as a computer program. The Provider (PPC Bee s.r.o.) is the executor of all proprietary copyrights to the PPC Bee Application and the licensor, including in relation to any and all modules created on its basis.
“PPC systems” – pay-per-click systems; advertising systems allowing advertisers to place their advertisements on the Internet, whereas each placement is paid only when a user clicks on the advertiser’s advertisement.
We offer three categories of support for the Client to choose; the individual categories of support are outlined in the following overview:
The availability of support levels is based on the number of products actively advertised for and is outlined in the table below:
|Up to 25 000 products||Up to 1 000 000 products||More than 1 000 000 products|
|Communication channels||form, e-mail||form, e-mail, chat||form, e-mail, chat, phone|
|Response time||within 3 hours during business hours (9 a.m. – 5 p.m. CET)||within 3 hours – submitting the support ticket via the form and making a phone call are required|
|Request resolution time||Low||not estabilished||not estabilished||not estabilished|
|Normal||6 days||72 hours|
|High||3 days||36 hours|
|Urgent||1 day||12 hours|